The NESACS Blog
From the Northeastern Section of the ACS, focusing on career management and development
Categories:

Archives:
Meta:
October 2019
S M T W T F S
« Sep    
 12345
6789101112
13141516171819
20212223242526
2728293031  
04/06/11
Mentoring in Action. Dealing with “rudeness”
Filed under: Mentoring, Observ. Trends
Posted by: site admin @ 2:26 pm

Whether we are in a class, or serving customers in
a profit-oriented company, or teaching a technical
course or walking down a hall way with strangers,
or sitting at a restaurant table, we observe various
forms of rudeness.

Over the past couple of years P. Forni and
civility project
have been mentioned in various
situations in this blog, including:

 - subtle, perceptive ways of paying attention
- significance of recognizing presence of others
- “active” listening skills
- causes and responses to speaking ill of others
- respect for others’ time and space
- thoughts on asserting yourself without over-
statement
- how to deal thoughtfully with personal questions

Recently, I read his 2008 book on what to do when
you face a situation where you are rudely treated.
1.  What to do when you face rudeness   video
Focused and un-focused rudeness
Causes of each


2.  Rudeness prevention  video 2
Self-assessment
Argue vs. discussion;  zero sum, win-win outcomes

3.  Personally dealing with rudeness  video 3
Going with the flow
Accepting reality
Thoughtful next steps- assertion in open forward-seeking
                way

4.  Facing rudeness  video 4
Preparation for possible reaction 
SIR sequence:  state - inform - request
Focus on actions, not berating imposing person

 

Leave a Reply