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From the Northeastern Section of the ACS, focusing on career management and development
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01/26/07
Telephone Interviews 2.
Filed under: Interviewing, Networking
Posted by: site admin @ 10:38 am

This blog has written about telephone interviews
before (see 7-19-06).  We have talked about
preparation and small talk.

Sarah Needleman authored “Four tips for acing
interviews by phone”
She is “right on” in her points.  She mentions that
‘phone interviews can be put off until the optimum
conditions and timing are met for you’ and the
interviewer.

She highlights the importance of being a good
‘phone personality’ displaying passion, confidence
and enthusiasm.’  As important are listening skills
to understand what is asked and for the little cues
that suggest various things.  This comes with practice
and experience.  Speak to mentors about this
and try yourself out in ‘mock interviews’.

Do homework on the company and understand
the purpose for the conversation.. to obtain an
in-person interview.  Perri Capell has offered a
good suggestion that one should not just “hope
to be asked questions” but have a mental strategy
to provide two or three key messages.  She
attributed to Jeff Braun, the Q = A + 1 analogy,
meaning:  Question is followed by Answer (which
I prefer Response) + the bridge to the message
you wish to convey.  See: 
http://www.careerjournal.com/jobhunting/interviewing/20060530-capell.html?cjpos=virtualinterview

Finally, Ms. Needleman mentions follow up with
a thank you note.  It might be expressed as ’complete
business courtesy’.  Complete business courtesy
includes a note, but also initially receiving the call
and saying ‘thank you’, exploring the caller’s name
and ‘correct spelling’, contact number in case of
an unforeseen termination of the conversation
(perhaps, even, an email address).  Smile and
display a positive feeling during the interview.

These suggestions will give you confidence to
allow you to perform well and move to the
next stage in the process.

Dan

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