Those that are good at it just seem
to have a little magic about their
style. Small talk needs to be
understood for it to be effective for you.
1. We live in a fast-paced, multiple-
input world which we cannot easily
escape. Those that have studied
multi-tasking indicate that it is not
always the best tactic. It is still done.
We take short glimpses and make fast
impressions as Gladwell in Blink writes.
Lowndes talks about fine-tuning our gestures
to be effective in business.
2. Small talk is less about the words
and ideas and more about interactive
empathy, effective listening (to detect
mood and energy), and enthusiastic
delivery. Lowndes gives nice tips about
‘naked city‘ - give where you are from
with a little known fact about it,
‘bait the hook‘ about what you do, giving
a significant factoid about the company,
products or work situation,
‘benefit statement’ accentuating the
‘com-you-nicate‘ when you want a favor,
“I wonder can YOU help me with…”,
using “YOU” statements.
3. Understand the conversation
cliches-facts- personal statements -
.4. Talking with “big shots”- speak about
a recent accomplishment.
5. Thank you’s- don’t let the phrase
stand alone. Say why and offer an impact.