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From the Northeastern Section of the ACS, focusing on career management and development
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10/20/09
More on Civility. Small talk is big.
Filed under: Interviewing, Networking, First Year on Job
Posted by: site admin @ 11:41 am

Those that are good at it just seem
to have a
little magic about their
style.  Small talk needs
to be
understood for it to be effective for you.


1.  We live in a fast-paced, multiple-
input world
  which we cannot easily
escape.  Those that have
studied
multi-tasking indicate that it is not
always
the best tactic.  It is still done.

We take short glimpses and make fast
impressions
as Gladwell in Blink writes.

Lowndes talks about fine-tuning our gestures
to be effective in business.

2.  Small talk is less about the words
and ideas
and more about interactive
empathy, effective
listening (to detect
mood and energy), and
enthusiastic
delivery.
  Lowndes gives nice tips about
introductions–

naked city‘ - give where you are from
with a
little known fact about it,
bait the hook‘ about what you do, giving
a
significant factoid about the company,
products
or work situation,
benefit statement’ accentuating the
positive,

com-you-nicate‘ when you want a favor,
“I wonder can YOU help me with…”,
using
“YOU” statements. 

3.  Understand the conversation
progression:

cliches-facts- personal statements -
we
statements.

.4.  Talking with “big shots”- speak about
a
recent accomplishment.

5.  Thank you’s- don’t let the phrase
stand
alone.  Say why and offer an impact.

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