It is that time of year again. Remember the challenges last year?
We learned about negotiating with hotels and airlines to minimize
the impact of east coast snowstorm causing travel hiccups. Maybe
I was overconfident when it happened again this year.
With two presentations planned for Pittsburgh on Friday and
Saturday I booked flight and hotel leaving Thursday and returning
Sunday. The storm struck Thursday cancelling flights. I should
have looked at the path and factored in leaving earlier, say one day
in the week, arriving Wednesday.
SWA was helpful in allowing my one day later flight enabling me
to arrive in Pittsburgh to partially be able to meet my commitments.
However, it never occurred to me that the plane I was to fly out
on Friday am needed to arrive Thursday. It did not. So my flight
Friday morning was cancelled just like Thursday morning due to
Now I had to cancel hotel reservations and work with my colleagues
at the other end to determine what could go on in my absence.
Expedia was willing to help. First with changing the initial plans
from a 3-night stay to a 2-night stay. Then, cancelling the reservation
due to weather created flight cancellation. But, I had to provide all
information that Flight 622 was cancelled on Thurs. and Friday
due to the plane not arriving and there was no substitute available
that was available.
Lessons: Possible storm caused delay or cancellation of flight–
change my reservation to leave one day earlier, not later than when
the storm hits.
You can not get charged for room if you have all the facts
at hand when you call to cancel the hotel reservation.
Have all the cell phone numbers ready to call to deal with
the situation promptly. Call as early as you can to avoid last minute
Leave a Reply