This post reports on a class given graduate students on
Listening Skills. It was inspired by Nichols and Stevens,
yet the concepts described by Brenda Bailey-Hughtes and
Tatiana Kolovou were built upon with practical exercises
which were specifically reviewed for teachable moments
and subliminally presented for different learning styles.
The class contained an international audience. We have learned that
some non native English speakers found other behavioral
psychology topics challenging.
Listening, filled with practical exercises giving examples of how
we need to focus and
how we selectively listen to people focusing on one aspect or
Yet we have have to listen to many aspects:
- details and specific facts
- understanding the big picture
- evaluating the content
- observing and understanding nonverbal cues
- empathizing with the speaker
The audience was encouraged to focus on improving their two weakest
aspects and develop specific plan to make improvements. Standing out
were pay attention to the “big picture”, nonverbal displays and
that limit our rational thinking and attention.