In professional circles, we build trust by maintaining
confidences, acting cooperatively, over-communicating
and exceeding expectations.
Transitions, I believe, provide situations where trust
is challenged. Leaving one place or field and beginning
CHALLENGE: LEAVING A RESEARCH GROUP
One young professional sought advice on when and
what to say to his group and adviser when leaving. My
suggestion is that it is important to reflect on the positive
experiences building bridges and extending a helping hand.
It is less what we say and more how we make people
feel that will be remembered.
Maintain confidences and over-communicate.
Do it in person. If not in person, at least via phone or
Skype, for these seem more genuine and substantial than
a text or an email. We are not leaving, in most cases, to
go to another place but to continue on our professional
career journey. It is not the destination but the
process that is motivating and satisfying. Not all moves
are successful, we need to factor in. Our next move is
likely not to be our last.
Do it as a single task. We can feel slighted or offering a
slight if we are multi-tasking when we offer farewells.
CHALLENGE: STARTING OUT
Jack Welch spoke about one of the transitions professionals
face when starting out is understanding that A-plus performance
is different than the student behavior of meeting the teacher’s
expectations of supplying correct answers to questions and high
scores on tests.
An A-plus in business enterprises involves exceeding expectations,
enhancing your bosses decisions and position, improving the
effectiveness of your team and strengthening your company’s
Act cooperatively and exceed expectations.
Go beyond your assignment, after clarifying expectations.
Beware that personal ambitions can be misinterpreted by peers
and teammates. This can sometimes be the price of excellence.
So find ways to act cooperatively.