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From the Northeastern Section of the ACS, focusing on career management and development
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11/11/12
Self-assessment. Emotional Understanding_ underappreciated characteristic
Filed under: Interviewing, Mentoring, Mature professionals, Observ. Trends
Posted by: site admin @ 10:24 am

When we open ourselves up for examination to find
what makes ourselves tick, motivated and happy,
your skills, interests [often called values and drivers]
, and work style are common facets.  Company culture
revealing how things get done and communicated and
its match to our perceptions comes to fore usually
after a while, too.  A fifth feature that is not often
highlighted, but is essential in working with teams or
customers is your Emotional Understanding.

Daniel Goleman is one of the leaders in describing
the importance of this aspect.  Goleman describes
his academic portrait in his book, The Emotionally
Intelligent Workplace.
  Interviewers consciously
or unconsciously probe for this in often subtle ways.

Are you aware if you are patient with others?
Are you comfortable with a constantly changing
  environment?
Are you cool under pressure?  Do you know the
  difference between pressure and stress– in yourself
  and others?

How do you respond?

I like Goleman’s view of emotional intelligence as having
at least four components:
  self awareness- what are your feelings in different
      situations;  how do you respond or react/your
      tendencies
  self-management- what tactics do you use to engage
      the behaviors you desire as fitting
  social awareness- how well do you observe and
       perceive the behaviors of others and know how to
       respond to the emotions of others
  relationship management- honing your emotional
       skills to effectively manage your interactions with
       others; including listening,encouraging diplomacy
       and debate, orchestrating win-win outcomes, reaching
       symbiotic understanding in negotiations.
Developing stories to evoke these is important in
interviewing, giving presentations and mentoring.

 
 

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