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From the Northeastern Section of the ACS, focusing on career management and development
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04/02/11
Working with feedback.
Filed under: Interviewing, Mentoring, First Year on Job, Mature professionals
Posted by: site admin @ 10:59 am

Throughout our careers we are likely to be the donors
and the receivers of feedback. 

Boy, is it hard to provide constructive feedback without
having the receiver feel that it is criticism.

Despite all of my best efforts, I experience that although
people show and submit things to me for feedback, they
feel stung by it and consider it criticism.

Let’s put feedback into perspective.  Bo Bennett phrased it
nicely as containing three elements
  Donor motives:  what is the feedback donor’s motivation
  Idea merit:  how do you measure the feedback’s value
  Receivers response:  What do you do both with the idea
                        and in communicating with the donor

The response we offer to feedback is often more telling
and revealing of our person and character than the idea
merit or the donor motive.

Confident, forward moving, improvement seeking people
accept feedback and find ways to act on it.  Even if you
do not agree with feedback, a thoughtful sign is to clearly
understand the idea and show appreciation to the donor.
It is a continual life lesson to train your mind to be open
to feedback.

Following comments on:
  Three elements of feedback
  Approaches to accept feedback on writing and documents

2 comments