Your circumstances are different than most everyone else’s.
However, we can learn from other professionals’ approaches
if we have a mind to it– that is remain curious, or make up
our minds to be curious.
I can not tell you how beneficial it is to be generous and
thoughtful to people who serve you. They may work for you
individually or be part of an organization. Took time to drive
with our daughter to do some quick shopping where each of
us had our own shopping lists. I watched as she hustled to
put items in our basket, but could not find “just” what I wanted.
Thought to myself, we could find a premium item as a takeout
from a suitable restaurant. So we stopped and purchased the
delectable salad for 2. While waiting we got into a idle time
conversation with the server. We asked if we might get a “short”
cup of coffee while waiting and she cooperatively brought it out
as we continued our conversation. So, as we paid our bill we
asked if we could write a thank you note to management for her
kind and thoughtful service. She did not exactly know, as she
was a summer hire…. She brought out her manager who informed
us how to perform the act online with detailed instructions. Then,
went on to say by doing this in a specific order, she would be
rewarded, he would be rewarded and we would receive a modest
gift certificate online.
Back in our ride home, we chatted about learning from others’
behaviors is such an adult way of developing and improving skills…
especially in an entrepreneurial world.
We used three of Travis Bradberry’s
9 Skills that pay dividends:
asking for help, staying positive and taking initiative. Six other items
knowing yourself (personal self assessment),
know how to say “no”,
knowing to pause and remain quiet, and
determining priorities to do the most important things.
These apply critically to entrepreneurs who either have too much time
on their hands or too little time.
an episodic income stream need to be mindful of:
a. formulate an exit strategy that propels your next direction– musts
and wants for yourself and your current employer as a win-win outcome
b. accumulate reserves and strategize how you can live lean should
events require ‘belt tightening’
c. Set up long term retirement, big purchase, and emergency insurance
accounts and make the necessary contributions (insure matching
contributions can happen and are accessible)
d. Know the rules and double check on the amounts about estimated
taxes. Use an accountant if you are new. Perhaps fall back on
Turbotax, if you have some experience.
e. Read the fine print, consult legal input on the fine print of signed
agreements and understand their implications and recourses.
One of the subtopics we cover in our Professional
Development course is LCA or Life Cycle Assessment
in our class on ethics.
This is a broad impact area that leading organizations have
adopted for processes, final products, side reactions and
Recently, a committed network
colleague, John Warner,
shared a pertinent article in Chemistry World
“better design of pharmaceuticals” that do no harm to the
environment when disposed. The article cites:
- birth control and antidepressant drugs persisting in our clean
water supply impact dependent animal life
- certain drugs remain present and active in vegetable irrigation
supplies and are found in consumable purchases (wash all food
As a result, certain first world countries have implemented extra
cleaning steps to scrub water before it enters water supplies.
The article, however addresses an alternate approach I know
John has been pursuing for over 30 years and is gaining more
supporters… designing active molecules to decompose when
Jennings Taylor and Maria Inman apply a ‘technologist
lens’ to patent law that is useful for learning about
Two articles offer
1- What intellectual property entails and the concepts
involved in patent examination
They frame what intellectual property is by a clearly
logical figure comparing physical property ownership
Owner <—————-> Inventor/Assignee
Sell/Purchase <——–> Sell/Acquire
Charge/Rent<———-> Charge License Fee
Pay Taxes <————> Pay Maintenance Fees
Repossessed <——–> Abandoned
Trespass <————-> Infringe
Mortgage <————> Loan/ Financing
Deed <——-> Claims descriptions and specifications
Survey/ title search <-> Examination/ prior art search
The article describes a patent application examination that
involves a prior art search of knowledge and expertise in
the public domain and compares the claims of the
application to determine if there is overlap.
offers the right of a patent (and property owner) and
motivation of the patenting process, which is to promote
progress. [p. 45-46 in hard copy journal]
The third article coming out in the fall addresses how to
overcome legal aspects of rejection. [A comment will
be inserted when it comes out in press.]
These article will be included in future course sections
on Patents and should be included in ACS Pflags
How are you doing? I would like to ask if you have any
experience using electronic labbooks in an R&D lab?
and if there is any in particular you could recommend.
Thank you for any advice you can provide.
When I regularly attended several large conferences I tried
to look into this emerging field by speaking with vendors about
their market penetration and features for different user
Interestingly my deepest learning at this time involved
ensuring legal advice was following in purchasing, training,
and compliance. Maintenance and regular updates for eLN were
essential as this is a emerging and evolving field. Years have
past and eLN are essential tools.
- at least 16 countries are represented as vendor developers
- open source vendors are included in the list
: Different fields and operations will have different requirements
It is nice to have a big picture for what customers, users, legal and
regulatory applications are provided.
- basic functionality
- quality, security and compliance
- data management
eLN decision makin
- The system needs to organize and be able to tag, filter and search entries.
- all entries, imported data, and links can be exported to a generic format
(pdf, zip, xlm, etc.) for backup and reporting as well as allowing a bailout
in case the maker of the software stops development, or your funds to pay
for licence fees run dry.
- support of your IT department at an early stage (selection of particular eLN).
- hidden costs (hardware like server, backup; on-site support and user training, )
What are your customers using? How frequent are updates?
What are the computer requirements and robustness of the system?
These days, eLN are essential to compete
A recent seminar on Overcoming Fears Uncertainty and
Doubts pointed out things you should learn to do while
in graduate school. Two leading ones the group pointed
knowing how to speak with your boss
knowing how to have difficult conversations with people.
These are no doubt situational things and depend on several
factors. That is part of the learning that we need to do. It is
important to develop this understanding while in graduate school.
our conversation about how to speak to a boss
- for a raise and at review time
- after making a mistake
- challenges at home
- have a major health issue
Flipboard shared a creditable piece about having hard conversations
- begin with a perspective of respect and curiosity
- avoiding conversations does not make problems go away
- listen intently, respond with the other’s ideas first, and avoid
partial listening while planning to say what is on our mind
- recognize cultural differences and determine how to be
direct (clear statements, not circular logic).
What do we do when we face a major risk or possible
catastrophe? It is not something that normally comes up
in any but exceptional situations and is the “elephant in the
room.” That is, is not spoken about.
Here are some thoughts to ponder. A following comment
lists some situations and Casandras from Clarke and Eddy’s
book that is good reading, especially if you are interested in
cyber-security, global warming, CRISPR technology and
nuclear weapons and disarmament.
: Sentinel intelligence experts
who sense something
catastrophic before anyone else does, before disaster happens
Whistleblower: popularized by Ralph Nader for informing about
illegal or unethical actions picking up on a much earlier term used to
alert the public about a commission of a crime or a breaking of rules.
Whistleblowers are motivated to do their reporting or announcing by
wanting to do the right thing, or to make right a decision that went
Large federal agencies record whistleblower complaints and are
able to substantiate only a small fraction. Because of the limited
confirmation rate and going against the culture or leadership or actions
of an organization, whistleblowers have a generally poor reputation.
So despite positive ethical motivations we may have going into a
situation, it does not always work out for the best.
concept of warning where an individual strongly feels certain
decisions should be made or certain situations should be avoided.
In Warnings: Finding Cassandras to stop catastrophes they assert
the Greek concept of Cassandra. Cassandra was graced by the
gods to be able to predict the future however cursed with the
response that no one believed or listened to her predictions.
A dozen past and current case studies were discussed in some detail
in a format that provided a view of classifying four features of each
case. They were: (1)nature of the threat or risk,
(2)is the person who needs to act known, knowledgeable, able to sort out
conflicting data and biases,
(3)is the predictor, or Cassandra, well-trained, highly creditable, respected
and confident in their findings and conclusions,
(4)what do the critics rely on and assert about the threat’s imminence.
While preparing for a seminar on Overcoming Challenges and
Adversity, several items are worth highlighting for our blog.
book by the same authors, 2012]
The original idea [for this seminar topic] resulted from
this year’s class suggestion and a seminar by
Think about it. 100 years ago people lived, on average, to
48 years, whereas now it is beyond 78. The length and nature
of careers has and continues to change this life span and equally
important our values and goals.
People seek much more control over their career paths, seek
personal satisfaction [over organizational], pursue advancement
[over organizational commitment] and realize multiple careers.
The seminar will discuss how we need to encourage
- adapting to adversity
and challenges by seeing them as
opportunities to learn useful skills
- developing critical habits, including listening
effectively managing technological tools.
Publication is a critical focus in the scientific world. Societies
have publication wings. There is a large commercial publication
business that earns nearly $20Bn/year with a third being
profits. The Guardian published a revealing article about the
publication world which this blog has offered comments.
and critical thinking when reading
This blog is on record for supporting the idea of “open access”
and questioning the viability of “rating” journals based on
citations in the internet age [it is like mindless “likes” in
Been following of Deming’s articles on Applied Statistics
for decades. He is in the middle of an important series on
limits of detection. I just received a water analysis report
and have received blood and urine medical reports that refer
to one or another of these. These articles are important and
significant for all of us. We should know and use these terms
One of the types of questions I ask in some interviews
concerns gas cylinder set-up and use. Articles in LC/GC
often reveal solid scientific thinking to answer questions
in this area.
ROBERT MAXWELL AND PROFITING ON SCIENCE
Although the ACS continues its efforts to
profit center, most of the members do not realize what
is going on in the publication business. This Guardian
article goes into details what the ACS publications
division might be emulating.
Should we not ask questions to make more science, often
paid for via taxes, available free online?
SCIENCE AND THE LIMITS OF DETECTION
SOURCE: S. N. Deming, Amer. Laboratory June/July 2017
Deming teaches in this article L(D) the limit of detection, which
he points out is different than the smallest amount of
analyte that can be detected or the limit of quantitation (appearing
in future articles.).
He points out:
- false positive risk needs to be appropriate for the application.
[drug testing example]
- in a plot of a calibration curve with a non-zero intercept, L(D)
the limit of detection is the amount of analyte that yields a
signal outside the error of the false negative.
These comments are often not brought out in many classes.
SOURCE: J. V. Hinshaw, LC/GC North America 11-2016, P. 41
What I like about Hinshaw is that he does a fishbone diagram
to assess a wide variety is issues that could come up in
working with a common analytical tool.
After our formal technical training, which may be experiential,
[non-academic] but most often involves the academic realm–
BS, MS, PhD and post-doc, many in government, industry and
entrepreneurial career paths find business certification a very
positive growth dimension.
This can happen when we choose to continue formal academic
work with an MBA or 13-week MBA certification. When we
explore this option we find 2-year and 3-year MBAs where the
longer term allows developing specialization skills. The 13-week
in-residence programs had prerequisites of solid business experience
and tighter admission and stronger longer term career commitment
from a sponsoring organization.
One clear strength of the MBA programs is the networking, both
formal, through the university, and informal, through connections
and associations (alumna, alumni).
In the 1980s formal business certification programs were developed
in parallel to MBA programs. These should be of interest to many
people since they may be more specific to certain aspects and
more broadly respected as providing necessary background and
organization useful in certain fields. These are the PMP Project
Management Professional and Six Sigma “Belt” programs.
I am surprised that ACS has not incorporated both of these in
career continuous education plans.
Six Sigma asks about understanding customer requirements and
mapping a process to identify and measure defects, losses and waste
using statistical methods, measurement systems and data analysis.
The training in each seem to differ and it is worth noting PMP
An objective comparison of PMP and Six Sigma appears in this chart
Recently a colleague reported his experiences he observed
during his job search. It points out the importance of networking
 , doing After Action Reviews, knowing that you can build your
career by taking related positions, where you learn and practice
applicable skills productively. After all, a career is a process of
growth combined with continuous learning.
applied online and got a personal contact of mine to forward my resume
to the hiring team…he felt comfortable to refer me.
it was too late, they had already considered a candidate.
This year they contacted me. So as you have so many times emphasized,
networking is key to getting one’s resume noticed.
Career is a Process:
A senior level manager:
- Asked about my industry experience and was probing about my interests,
strengths and ability to work in a team. We really clicked in the interview.
It was a pleasant conversation about various aspects of manufacturing, QA,
QC , work ethics, and honesty. he was very pleased that I was familiar with
Quality Management System. I felt we were already colleagues in the interview.
Among questions asked:
- what I do not like, and what I like.
- given a situation what do I prefer: perfect and late, good and on time, or quick
and early…something like that. I elaborated on each as it all depends according
to me. For example, I recall saying it depends on how critical it is. In a situation
where you are looking at an API, it is critical to be within the acceptance
criteria/specifications, better be late but safe. But for a report, as long as all
the important information are there, I won’t delay it for perfection. I recall also
talking about how in a team, different people have their own preferences - in
terms of how to present a table. I personally don’t like to delay output for these
things (as long as it is not wrong).
Another Interviewer/non-technical manager:
- were able to relate a little as I had previous experience in the finance
department when i was in accounting.
- ended up in a conversation about the market, competitive advantage, pains
of month/year/quarter ends.
- Talked about SAP and Oracle.
- He actually appreciated that I knew about science and financial side of the
After Action Review:
- if I run into a situation like that again, I should transition my mindset into a
“sales pitch”- meaning, I should do the best I can to use facts from my
experience to support each criteria they are looking for.
- asked to visit the lab and areas of interests. I found it odd they did not propose.
So often articles and blog entries talk about hiring trends
for recent graduates. When I peruse them, it seems most
are either anecdotal (few specific examples highlighting
certain concepts) or statistical summaries that are often time
a year or more earlier than the date of publication.
This entry looks at your second and subsequent positions. So,
in another perspective, we can take a longer, career view.
A career is a process, not an outcome, with many transactions
-learning new skills,
-defining your strengths and building on them, and
-articulating your values so that others will understand
and appreciate you and your contributions.
As scientists, commenters
bring up the discussion of being
that of an occupation formed by setting up formal qualifications
offered by education, internship/apprenticeship and examination,
a regulatory organization which admits and restricts and has a
code of behavior.
Honestly, however, scientific disciplines, like chemistry, may not
be bound by discipline tracks when thinking about job markets.
This may be less important when we look at markets for
wrote a remarkable article on career mistakes
that hinder personal growth and happiness that we obtain from
careers. I contend these apply to advance degreed scientists.
Let me highlight five frames of mind that restrict the “real job market:”
1. hold off pursuing positions of interest due to <100% match to
musts and wants [lack of confidence, weak in resilience, fear of
failure; be willing to learn on the job and seek help]
2. lack of self assessment knowing your strengths and what makes
you thrive and be constantly challenged and engaged. [engage
psychological and economic instruments outside of your employment
chain of command]
3. fall behind in your learning curve of new skills and experiences
to those who extend themselves [could be in work environment and
professional/ volunteer organizations]
4. fail to take an outsider’s perspective of your industry, organization
and department. This can be a situation where you ‘coast’ for a while.
It is important to continue connecting and keeping up with your
5. miss opportunities to learn about branding your skills and abilities
and be visible in more than one organization. In the information era,
this can seem to be trying things that are not immediately rewarded
in one organization, but opens up opportunities in another.
[no funding to attend a professional meeting; become a volunteer,
offer to assume organizational responsibilities, show that you can be
Some people are in roles that it is an asset to remember and
use people’s names. Sales, interviewing, teaching, politics and
guess what, leadership roles.
[They offer F-A-C-E: Face the person, Ask how they like to be
called, Cross reference to links, Employ the name in conversation.]
In a recent podcast
I learned another acronym that might be useful
to recall names that gives useful advice: C-H-A-R-M. from Jim
- Care. Showing that you care enough to remember a person’s
name reveals a connection.
- Hearing. Often we are thinking of something else when another
person offers their name. our attention is not focused on listening
closely, Distraction leads to not hearing.
- Ask. How do you spell it? Where does it come from? What is
the meaning or who were you named after? How would you like to
- Repeat Say the name and impress yourself with the name, situation,
- Marker. imagine the names spelled on their face, or link their face to
another face with the same name and jot it down in another medium.
FL and I have been working together for several years,
first during a post-doc, then, a second post-doc and a series
of interesting temporary positions. While the post docs
were related to her graduate training in advanced biomaterials
and coating technology, the temporary positions were in
a wide variety of disciplines from project management and
accounting, to analytical services, to quality control.
FL contacted me from outside the US about negotiating
a higher salary at a 10 year old company where a network
member currently works. FL was offered a position for six
months, after which there would be a review to determine fitness
for longer term. The contract specified starting date, supervisor,
and broad assignment responsibilities along with a starting
The initial request involved discussing what can be expressed
to bring up salary and that the salary being offered was
lower than current pay as a temp. The position is located in
Toronto, so it is a stretch to correlate ACS salary survey data
results, based on limited data and currency differences (although
I did approximate using estimated analogies.
SALARY INCREMENT IDEAS
First, however, thank the company for the pleasant news that
was received for the generous offer. It was highly sought and
enthusiastically received. FL is flexible in scope of the position
and hours of work, however, is there any room for compensation
discussions….wait, don’t fill silence with excuses, let the hiring
manager think and respond. State what your needs and desires
are before offering up give ups (you never know if your spouse
might not have separate benefit coverage.).
Ask for the firm’s annual report, employee handbook, and a
formal job description. After you receive and review them you
will be better able to discuss the offer details.
FL sought a $10K improvement. So we reviewed areas of
possible approaches– spousal health insurance, no relocation
expense, day care needs, hours of work, self improvement plan,
other deferrable benefits. Since FL’s spouse has family health
care coverage and there are no relocation needs, these could be
offered as “give ups” to measurably increase salary. FL is flexible
for hours of work and has no immediate day care needs.
If salary is not negotiable, ask if a sign-on bonus can be brought
up to compensate for the difference from your current position
and the unique bonus you might forfeit leaving your current
Have a list of other negotiating wish items– personal computer,
loaded with professional responsibility software, professional
society memberships, special training programs, special
commuter passes not listed in the employee handbook.
We also shared details of negotiating workshops brought up
It is worth asking for details of the firm’s current and recent
past finances that would be listed in the annual report. That
not being shared, along with number of employees and
ownership of properties where company activities are
Through Fidelity Investments, we were able to share
financial data on this start up. It is relevant to see if the
same data is offered. Going to work for a company is just
like investing in the company and it is important to perform
due diligence in its financial and commercial viability. Who
owns the company, what is the market value and trend
and are there legal issues of concern.
After critical elements of the position negotiation are resolved
satisfactorily, request that an updated offer letter be sent for
approval. Since its location is relatively close, it might be
a nice gesture to personally go to the location, sign it in
person and meet other employees with whom you will be
Send thank you notes to all members you meet. It will
leave a positive impression.
to support business research
The C&EN article on (+) and (-) sparteine, which had an
origin in “In the Pipeline,” talks about shortages of specific
chemicals. Interestingly, this unresolved shortage is a
business of chemistry concern and something, as the C&EN
article portrays, that can be of interest to many scientists for
It is an inventory and supply chain concern and thus there is
an overlap with Economics that is the focus here. Economics
characterizes how a business is run, whereas proverbial
‘business’ characterizes how to run a business. In a discussion
, Economics uses algorithms to maximize profits,
determining the quantity of a commodity that should be made
and its cost to consumers.
While the end users focus on delivery and quality, there is
more to the economics
side in terms of storage lifetime,
competing product lines for the same equipment, regulatory
and legal (patent) requirements and LCA
. [lifecycle analysis]
You know, I am a strong proponent that scientific professionals
have a strong understanding of working with statistics and
perceive the hazards in our environment, that have good and not
so good effects on humans.
So in our final class we talked about three features we should
look for in evaluating statistical data. [I am always amazed that
their relevance is not emphasized in classes.] variation, shape
and central tendency.
In our daily lives we are faced with statistics for nearly everything
and given “selective” interpretations to sell or convince us of various
- insure the data provides its sample size and range and variability
[small sample size, limited range, no measure of variation should
not be basis of a general position.]
- If the data is presented with many significant figures, it should
raise “red flags” in your mind. [10,234,511.39 ?]
- The shape of the distribution of measure reveals critical insight.
[power law, normal, bimodal, skewness…]
- What is the appropriate central tendency representation? Mean
if it is normal distribution…Other than that, questions are needed.
There are two radioactive species in our environment that we
should be aware of some things. One I encountered when I was asked
by a middle school student about a science project on radioassays.
That is when I learned about technetium. Technetium-99 is most
useful as a radioassay measure for imaging internal organs.
published a short factoid recently about this lightest, artificially
produced element. ”Technetium cows
” were developed by BNL
researchers and have been in use for more than 50 years in
medical diagnostics and research. In addition, technetium is a
by-product of U-235 decay and thus can be a valuable monitor
for nuclear reactor spent fuel rod decay and storage.
A second radioactive element is the gas, radon. Radon is naturally
occurring in the environment and is attributed to be an effector of
. Radon decays naturally producing alpha
of the prevalence of radon in the US point to where
it is. This should be a point of reference for us where we live
Many articles we find about requesting for salary
increments overlook the need to do three things–
* perform consistently well in meeting and exceeding your’s
and your team’s goals [time in grade is often insufficient],
* gather critical information about pay, time in grade and value
to the organization, and
* have a proposal for your continued growth plan and how it
contributes to the organization [it is helpful to have mentors
who are knowledgeable about the organization, policies and
- separate salary conversations from performance review meetings, so
that you demonstrate you are not focusing as being money-driven.
- know that a timely one-on-one can be helpful in supporting the
value you provide to the organization with a successful project
- ‘plant the seed’ for an increase before the organization’s budget
planning (article indicates 3-4 months, is that too early?)
- practice what you are going to say, plan for interruptions, and
have a back-up plan
Our Professional Development class is interesting because
we can use feedback from class members for future discussion
items and exercises in class.
One feedback card read: Could we engage in networking
conversations and elevator speeches from each person in class?
It is better than describing them.
>In subsequent classes we asked people to deliver elevator speeches
to their team mates [which should be done in all team situations].
Then when we brought in guest speakers, we asked each class
member to deliver an elevator pitch to the guests.
A couple of other situations that are intriguing. One class member
met privately and said she did not know what to do as her team
was unresponsive to requests to work together and complete tasks
on time. We talked about it and in class performed an exercise.
What can you do to work better as a team? There are many excuses:
too busy, lazy, procrastinate, think the assignment is dumb….
- plan ahead; discuss the work assignment
- know yourself; study your teammates behaviors, values, likes
- keep in touch; communicate, even over-communicate
- offer help if others have trouble understanding/solving the assignment
- Team formation usually follows easily recognizable stages, known as
“forming, storming, norming, and performing.”
YOU ARE EXPECTED TO GET TO NORMING QUICKLY
- learn about your team-mates: their values, behavior, goals, time lines,
honesty, promptness, caring; strength and weakness
- When do you report to higher Ups?
- Influence: consistency, scarcity, authority, trust worthiness,
- Work together, share ideas and don’t just divide up the work.
- Use people’s strengths and interests to produce something that
- Become familiar with due dates, put buffer between team
deadline and final deadline alert people in advance
- Givers succeed most, reciprocators are a close second
- Adam Grant’s book “Givers and Takers”
A second class exercise was inspired by an incident where a class
member forgot an attachment when sending an email. It happens to
all of us.
The class came up with several and discussion ensued about how
some recipients might feel it revealed lack of attention to detail or
how you perform under pressure. There are technological solutions
that we should know and use.
We have written about using emotions in our
storytelling especially related to trust, by Brene
the psychology of influence. His latest Pre-suasion
is highly recommended in offering ways to understand
how we are influenced and might be able to express
Cialdini presents “pre-suasion” as frontloading attention
by altering audience members associations with what we do
or say next.
- privileged moments: tuning in to times when audience
is most receptive
- channeling attention using attractors and magnetizers
- ‘I link, therefore I think’ - creating or building on
Agenda setting theory- media rarely produce change by
presenting compelling evidence; more likely persuade
indirectly by selecting issues and facts and excluding
Forced confessions have a history going back to the 1692
witchcraft trials appearing in many trials, Chinese Cultural
Revolution ‘convictions’, and Joseph McCarthy Communist
Party affiliations indictments 1950s.
Neidert Core Motives Model of Social Influence
Stage 1: cultivating a positive association, using
“reciprocity” and “liking” in a meaningful, unexpected and
Stage 2: reducing uncertainty, using authority and social
proof to provide priority to a course of action
Stage 3: motivating positive action, sealing the action
to move ahead.
Where Influencing is used in marketing:
1. media traffic reports as programming space editors
2. naming of supplements and nutrients sounding like
derivation from natural products.
This week we talked about what is valued and sought for in
individuals when they seek different career paths. Then we
We pointed out that much of our life is quite unpredictable
and that what we start out wanting, doing and behaving
changes throughout our life. An interesting piece in Quartz
reported on statistical data where in the past we could reflect
on anecdotal instances in changes.
In the short term there remains a consistency in our wanting
doing and behaving, however. Here we might pose that Luck
and Skill arbitrate on what happens in our careers.
CAREERS = LUCK + SKILLS
LUCK = preparation + opportunity + attitude
We suggested it is useful to set objectives, develop a plan
to achieve them and look for opportunities to be and act
professionally along the way. Build your committed network
ask for help, create and learn from “teachable moments”,
continuously learn, and be optimistic.
Two pieces of feedback from our class offered questions–
1- how can I network better? What should I learn and practice?
[understand your current personal values, behaviors and emotional
make-up; small talk, understand others’ make-ups and adapt
to achieve win-win outcomes]
2- it seems like the skills you list are just things to trick people on.
What is the basis for each item on the list, they wondered.
[real life often is a series of unpredictable events with little time
to think. Thus our habits will determine our behaviors. We wish
to figure out what our habits are modify them to be more effective.]
It is hard for some to learn that professional work is strongly
influenced by our cultural, personal and value-based habits.
It is often the case that how you do something is as important as
the outcomes that you achieve. Sometimes the result is “pure
luck” but as we know we “create much of our luck”.
It is that time of year again. Remember the challenges last year?
We learned about negotiating with hotels and airlines to minimize
the impact of east coast snowstorm causing travel hiccups. Maybe
I was overconfident when it happened again this year.
With two presentations planned for Pittsburgh on Friday and
Saturday I booked flight and hotel leaving Thursday and returning
Sunday. The storm struck Thursday cancelling flights. I should
have looked at the path and factored in leaving earlier, say one day
in the week, arriving Wednesday.
SWA was helpful in allowing my one day later flight enabling me
to arrive in Pittsburgh to partially be able to meet my commitments.
However, it never occurred to me that the plane I was to fly out
on Friday am needed to arrive Thursday. It did not. So my flight
Friday morning was cancelled just like Thursday morning due to
Now I had to cancel hotel reservations and work with my colleagues
at the other end to determine what could go on in my absence.
Expedia was willing to help. First with changing the initial plans
from a 3-night stay to a 2-night stay. Then, cancelling the reservation
due to weather created flight cancellation. But, I had to provide all
information that Flight 622 was cancelled on Thurs. and Friday
due to the plane not arriving and there was no substitute available
that was available.
Lessons: Possible storm caused delay or cancellation of flight–
change my reservation to leave one day earlier, not later than when
the storm hits.
You can not get charged for room if you have all the facts
at hand when you call to cancel the hotel reservation.
Have all the cell phone numbers ready to call to deal with
the situation promptly. Call as early as you can to avoid last minute