Previous years’ lists
Recommended Reading. 5.
Recommended Reading. 4.
Recommended Reading. 3.
Recommended Reading. 2.
Recommended Reading. 1.
This year I will attempt to link readers to discussions of some of the
books that follow in this blog.
RandomHouse NY 2014
2. Robert Gates,
A PASSION FOR LEADERSHIP, AA Knopf, NY 2016
3. Brene Brown
, RISING STRONG
Spiegel and Grau, NY, 2015
9. Daniel J Levitin THE ORGANIZED MIND THINKING
STRAIGHT IN THE AGE OF INFORMATION OVERLOAD,
Dutton, NY 2014
12. Robert Colville, THE GREAT ACCELERATION: HOW THE
WORLD IS GETTING FASTER, FASTER Bloombury London NY 2016
13. Zackary Berger MAKING SENSE OF MEDICINE:
BRIDGING THE GAP BETWEEN DOCTOR GUIDELINES
AND PATIENT PREFERENCES,
Rowman & Littlefield Lanham 2016
14. Kevin Kelly NEW RULES FOR THE NEW ECONOMY
RADICAL STRATEGIES FOR A CONNECTED WORLD,
Penguin Australia 1998
16. Joseph Ellis, THE QUARTET: ORCHESTRATING THE
SECOND AMERICAN REVOLUTION 1783-1789, Knopf 2015
17. American Heritage, A SENSE OF HISTORY FROM THE
BEST WRITING FROM THE PAGES OF AMERICAN HERITAGE,
Houghton Mifflin,, Boston, 1985
19. Thomas L. Friedman, THANK YOU FOR BEING LATE,
Farrar, Stevens and Giroux, NY 2016
Reading a powerful work by Rana Foroohar, “Makers and
Takers,” that explains the strong undercurrent that drives
the visible trends we see in offshoring, in automation, in
uneven distribution of profits and benefits. It is what she
The first entry into Economics
highlighted the need for the
ACS to engage “Economics practices,” like true forecasting
and principles that members can truly benefit from. Older
practices of “reporting old news” is insufficient for a true
The second Economics posting
pointed out observations of
limited startups and further concentration bigger firms
driving short term profits, bonuses for C-suite, and shareholder
WHAT IT IS ABOUT
This posting on Makers and Takers who are
M: people, companies and ideas that create real economic
T: users of the evolving dysfunctional market based systems
that aim to enrich themselves without resulting consequences
The Takers implement “FINANCIALIZATION” that push
outsourcing, not thinking about challenges to supply chain,
and promote flash trading and computer-generated algorithms
used in complex securities resulting in market crashes.
Another longer term result is that the labor practices of Wall Street
are being imposed on the nature of employment and kinds
of workers used everywhere. ”Wall Street values not worker
stability but constant market simultaneity. If mortgages are
not the best thing, let’s get rid of the mortgage desk and we will
hire them back in a year. They are ‘liquid people.’”
Besides decreases in lending (to support start ups and new ideas),
and increases in trading and debt securities (rising debt and
credit levels stoke financial instability; debt fueled finance
has become the saccharine substitute for growth), we observe
the mounting monopoly power of large financial institutions
that dominate allocation and are causing even the most successful
ventures to take on debt, reduce regulation and influence legal
This is a readable book that illuminates much of what we are
experiencing and ACS members need to know about.
As we look to intersecting fields with the chemical enterprise,
photonics continues to make enormous strides. Related
fields include optomechanics [interaction of EM radiation and
mechanical vibrations], opto-atomics [in precision time-keeping,
metrology, etc.], and polaritonics [carrier is polariton].
My exposure and, perhaps, many readers is with photochemistry
energy levels and quantum mechanics. With the advent of
lasers, emitting diodes, nonstoichiometric compounds,
nanomaterials and devices, a wider range of materials, devices,
timeframes, meta-structures and forces/particles emerges as
So much of the origin of photonics is silicon based. In addition,
the natural abundance and similarity of silicon to carbon
coordination bring up a question to the curious– what about
silicon and silicon-carbon based evolution?
A recent Science publication highlighted in an article in
points out how bacteria isolated from Iceland’s hot
springs have enzymes that efficiently form C-Si bonds.
This brings us back to some chemistry.
Genome, proteome, epigenome, metabolome,
pharmacogenome and dozens of other fields of study involve
chemistry. They all relate informally to the characterization
of molecular entities in biological fields translating into the
structure, function and dynamics of organisms.
Omics International pulls together open access publications
and conferences aiming to taking science, engineering,
technology and management of biological fields and disseminate
broadly. Panomics is a more inclusive term for interaction with
all biological functions within a cell and with other body
functions by combining data from targeted tests, global assays
with other patient-specific information.
Pharmaceutical enterprises face complex networks in understanding
predictive and actionable models
So we see this in the evolution of epigenomics, lipidomics,
and lipoprotein proteomics. Recently, interesting reports of
This -omics factoring should be looked for in reports of newly
Last weekend we were part of a team presenting a job search
workshop for undergraduate chemistry field majors at UConn.
It was well attended and provi ded resume reviews and mock
interviews in addition to four topical discussions tuned to this
Four discussion areas from the day workshop are presented to readers.
1. Thesis or non-thesis masters is a graduate school option that was
new to many. The thesis option involves a specialized project with
a professor. It can require a longer term of study due to the research
in your domain. The non-thesis option often involves a mini project
or a comprehensive exam to meet the requirements of the degree.
The exam is taken after you have completed certain courses.
Choosing the thesis option can allow you to receive an assistantship
during your program.
Some fields prefer the thesis option as it allows a learning by doing
a new project to come up with outcomes. If funding is limited, a
project reaches an end or facilities are not available the non-thesis
option can be preferred. Some fields, like geology, have reported the
non-thesis option has advantages as reported a Colorado School of mines.
2. Some firms reportedly use Jobvite to facilitate hiring. People
have reported problems uploading their documents. Jobvite specifies
that resumes need to be Word or “unlocked PDF” file formats
and that after uploading to populate application fields, you need to
use the attach button to include part for your application file.
You need to follow uploading instructions to the T. Some instructions
include word limits, some seek a specific number of writing samples,
and others have specific deadline dates .
Barbara Safani points out that many people make the mistake of
taking their formatted Word document and uploading it into a text
box on a company website. Formatting is lost. So it is prudent to
follow the specific job search instructions.
3. Traveling to an onsite interview can be a challenge. Ask for
specific directions to specific gates before you go. Know who you
are to meet and their telephone number in case of a delay, expecting
to arrive 10-15 minutes before your scheduled first meeting time.
Interestingly a number of companies now require following ITAR
regulations. Thus to facilitate the special ITAR badge bring your
passport with you if you are an international candidate.
4. I was surprised that my colleagues felt it was fine to ask about
salary during the onsite interview. This might be the case, if you
had a very promising position in hand or were working in a good
You should always be ready to respond to a salary requirements
question or what has been your salary in the past three positions…
There are pitfalls for coming in low or coming in high. So, a response
to that query would be here is a range and you would consider any
reasonable offer where you can make a difference doing something you
are good at.
This post reports on a class given graduate students on
Listening Skills. It was inspired by Nichols and Stevens,
yet the concepts described by Brenda Bailey-Hughtes and
Tatiana Kolovou were built upon with practical exercises
which were specifically reviewed for teachable moments
and subliminally presented for different learning styles.
The class contained an international audience. We have learned that
some non native English speakers found other behavioral
psychology topics challenging.
Listening, filled with practical exercises giving examples of how
we need to focus and
how we selectively listen to people focusing on one aspect or
Yet we have have to listen to many aspects:
- details and specific facts
- understanding the big picture
- evaluating the content
- observing and understanding nonverbal cues
- empathizing with the speaker
The audience was encouraged to focus on improving their two weakest
aspects and develop specific plan to make improvements. Standing out
were pay attention to the “big picture”, nonverbal displays and
that limit our rational thinking and attention.
Do you feel amazed each time you read about new advances
where one of the fundamental components is optical? I am.
Optical fabrication and materials play a central role in many
things we do– practical every day, engineering and scientific.
The first reference is in Photonics Spectra magazine which
gives major milestones in optics fabrication.
The second is a link to a compact review of real world applications
and methods of applied spectroscopy.
The third is a link to a review on miniaturization driven by reduced
costs and space impacts combined with advances in microelectronics.
What this sketch outlines is an 800 year acceleration of development
especially over the last half century. This is part of a review by
combine optical tools with spectroscopic and multi-laser
sources and computer integrated sampling.
REAL WORLD SPECTROSCOPY
Nice appropriate review on some of the latest developments
including Total-reflection X-ray Fluorescence, Laser-induced
breakdown spectroscopy at small scales, rapid cancer detection
FT-IR and peptide folding using laser-Raman.
3-D imaging and continuously increasing complex NIRS
applications were reported and cited.
ADVANCES IN MINIATURIZATION
SOURCE: V. Balaram Spectroscopy 10-16
of analytical tools is allowing scientific investigations in a number
of realms, including space exploration, geological studies,
environmental sensors and redundancy to increase the validity
Filed under: Recent Posts
, Observ. Trends
Posted by: site admin
@ 7:45 am
One of the books that was on my desk recently was
Kevin Kelly’s, The Inevitable that talks about trends
and expectations of the world we are surrounded by
and influence our moods, behaviors and thinking.
I was struck by his ideas that are based on how the Internet,
and unconscious human attitudes are influencing us.
KK also can lead us to interesting websites to expand
things further. Not all of it is comforting to read
ponder. In a sense it is open access networking and
mayhem where the last utterance or image dominates
in an unfiltered and non-curated way.
He calls some rules out for blog readers yet the comments
‘whatever kind of renaissance you call it, is no different.
The destiny is ultimately dictated by the dominant forces
of political economy and not by the sophistication of
technology or networks themselves.’
The recent article in CEN on Cloud Computing in the Pharmaceutical
industry was on point for the some of the trends that Kevin Kelly
pointed out in his recent book The Inevitable.
Essential things that readers of the CEN article should be aware
of that Kelly documents include:
1. Existence in the digital realm is chiefly MAINTENANCE. The
more complex the gear, the more attention it will require. Upgrade
this and you need upgrades everywhere.
1.a. The cycle of obsolescence is accelerating, you will never have
time to master anything.
2. There are ERAS of this Internet Cloud Computing. Think about
how we employ hyperlinks, interrogate large data troves, carefully
curate processes and “platforms.”. [Platforms favor services and access.]
3. Great QUESTIONS create new territories of thinking and lead
to the need to FORECAST with more possible outcomes.
Readers are encouraged to pick up and read Kevin Kelly’s book that
looks at the unrecognized present and optimistic future integrated
via cloud resources.
Tom Friedman on Meet the Press restated the current situation
many job seeking technical degree individuals face.
[Hard to locate in a hour-long program. So, the statement
is cut-and-pasted into the COMMENT section.]
Filed under: Recent Posts
, Legal matters
Posted by: site admin
@ 8:38 am
Al Sklover offers insights that are unparalleled in the open
access world. SEE EMPLOYMENT LAW blog link on the left.
While nearly every item I review from him could be brought
to your attention, this entry highlights three:
-6 questions to raise on ethical dilemmas
-mental framework for critical reading of contracts and handbooks
-Dealing with uncertainty in personal issues
SIX QUESTIONS TO ASK - ETHICAL MATTERS
While we do not wish for anyone to face such situations, it is
helpful to point out the guidance Al provides in the above. When
you find yourself in an ethical deliberation consider six resources/
1) Is it legal? private, in-house, outside association resources
2) Is it consistent with employer’s policies?
3) Is it consistent with employer’s values, published and unpublished?
4) Does it advance employer’s long-term goals?
5) Would you be comfortable with personal exposure?
6) Does the action help your personal career?
CRITICAL READING - CONTRACTS
The referenced entry deals with non-comptete and non-solicit
agreements, yet it opens up the valuable process of “critical
reading” of documents which you are subject to. It is not as
much a ‘loophole search’ and more of tactics lawyers use to deal
with other lawyers who construct broad language to cover
every conceivable instance. Those trained in the law and who
practice “critical writing and critical reading” can be allies when
dealing with circumstances which you find yourself..
PERSONAL SITUATIONS - HOW AND WHEN TO TELL
In each of these situations, while it may not seem so, negotiations
to achieve win-win outcomes is all parties desired end.
For pregnancy, there is an excellent exposition of tactics when
a woman learns her family/personal circumstances change.
There are no hard and fast rules, but there is a process.
For changes, new responsibilities and so forth, you are conferred
leverage if your boss calls you. Sklover provides suggestions
for you to use.
Addiction is legally called a disability and thus covered by
statutes. Many employers will have employee assistance programs.
It is still in your best interests to be aware of legal protections
and tactics that help create a process to move forward.
We (M. Godek and I) asked our seminar group:
What might you seek from a mentor?
Some answered one or two of the following–
Where are your career directions moving? Where are you now?
What are your visions and aspirations, strengths, weaknesses
and how to relate them.
In addition, suggestions to build soft, technical and wise skills
Navigate the organization, explore new ideas, new career path
Expand your committed network, build confidence.
Who is responsible for setting up a “mentoring connection”?
To many it was a surprise to hear “You are!” Sure many
organizations set up formal mentoring arrangements to achieve
goals for the organization. Not specifically to meet your personal
questions or goals, intentionally, and their metrics reveal that.
It is imperative that you assume responsibility for the mentor,
roles, goals, timing and how to move it forward.
A ‘take home message’ is that there are formal and informal
mentoring connections. While the formal are set up by organizations,
include training, last for a specific period and are designed to
benefit the organization; informal ones involve people who
may not have formal training, offer long term rewards for
both and benefit both partners in a win-win arrangement
that is two-way.
We differentiated Coaching, Teaching and Mentoring
-gain or improve a skill, performance driven COACHING
-discover and acquire knowledge, theoretical, practical,
experiential, laboratory, plant-wide TEACHING
-2-way collaboration, guidance and perspectives in challenging
situations, relationship-based MENTORING
This opened many audience members’ eyes.
Then, with many questions and stories, we discussed
characteristics of good mentors, how to meet and invite
a mentoring relationship that is win-win.
is a link to the session feedback.
Ten years ago R. Jones edited a series of factors
giving rise to the apparent trend involving the
globalization of chemical enterprise industries.
We have urged ACS in this blog to report and
follow the Economics in the Chemical
Enterprise as the older model (of globalization)
is less valid now as an important concept for
We observed that globalization is less
significant now and plays much less of a strategic
role as superstar companies
that use an array of
qualities. They have distinctive cultures and
traditions that many academic centers are little
aware of, including seeking and following top
talent (stretch assignments, accelerator
experiences, and crucible roles) and keeping their
focus on a long term vision (by modifying their
shareholders’ voting rights) and managing finances,
legislation and financial markets.
The Economist reported on recent trends in its
article as a new age of corporatism giving rise to
consolidation to stay on top “hoovering up talent,
buying patents and investing in research.” We can see
this leading to problems ascribed to concentration of
pay, technology, top execs and vast amounts of
In an interesting related piece in Cheeky Scientist Blog
which are critical to a company’s success. While most
know “companies have R&D, Marketing and Sales,”
few realize also critical to success are finance, supply
chain and information technology.
I suspect these are all new to Chemists and Engineers
and this reveals the need for further education in these
and traditional areas that have further evolved.
Honestly, there is a special combination of formal
learning, study and experience that allows us to gain
self knowledge from assessment instruments.
What is still harder is to guide others to explore their
emotional make-up, values and behaviors.
It can be more of a challenge to offer intelligent people who
are from different cultural backgrounds (international and
educational training) to perceive the interpretative benefits.
Nonetheless we attempted to bring out interpretations
that a graduate school class had taken and
apply it to achieve better teaching.
University is comprised of
A - Your motives (and student’s motives)
B - interactions with peers
C - using time well
D - fostering behavior and high expectations
E - planned instruction with goals and strategies
F - pedagogical content
A is a function of our values.
B, C, D are functions of our behaviors.
E, F are functions of our specific training and experience.
So we reviewed MBTI ‘middle two’ preferences
ST: getting ‘it’ right and efficiency
SF: service to others and improving people’s lives
NF: helping people fulfill their potential
NT: mastering knowledge and developing systems
These reinforce our behaviors and reflect our fears,
inhibitions and approaches (emotional side).
to bring out the interpretations of the behavior instrument
scores. There a several test identifiers that we linked to
the Alessandra model
“dominant director” = driving or dominance
“interactive socializer” = expressive or extroversion
“steady relator” = amiable or stability
“cautious thinker” = analytical or control
Commonly, our experience is that individuals do not have
just one behavioral preference identifier, but perhaps is
a combination of two. The use involves hard work in
studying your self and others to develop approaches to
achieve positive outcomes. This is important in critical
rather than casual interactions.
We did not find the “Values Instrument” giving unique
and helpful information for teaching excellence. So,
we performed 2 minute interviews with each student
exploring motivation, mentors, influences on choices.
It was surely a different topic for this class. I can
imagine it very hard for some international students
to walk away with a benefit other than the “take home”
This topic may apply to working in teams, dealing with
customers and managing challenging situations. Three
useful concepts come out of Leonard Greenberger’s
soft cover book, “What to Say when things get tough“.
A. He characterizes the need to prepare and craft communications
tactically as beginning in the 1980s when a new field
emerged that outlined three steps observed in communications–
- ignore a situation or problem NO COMMUNICATION
- explain with facts as you see it ONE-WAY COMMUNICATION
- engage people involved TWO-WAY COMMUNICATION
This approach recognized the emotional component.
B. The strategies he reported can use four equations:
P = R PERCEPTION EQUALS REALITY
E > F EMOTIONS TRUMP FACTS
S = B+ SUCCESS COMES FROM BEING POSITIVE
3P = HC THIRD PARTIES TRANSLATE INTO
What counts is your audience’s perception of what is happening
and whether or not you are trustworthy and credible source of
See events through the eyes of others.
Facts do not equate to winning people over. When people are angry,
worried and suspicious, they absorb and sift through information
with the emotional areas of their brains.
Life is divided between things that make you feel and things that
make you think. This is hard for scientists and engineers to
fathom. Situations seek reassurance and empathy. Understand
how others feel, rather than offering facts.
To achieve success, remain positive. Words used can often
embody the feeling. But receivers may pay more attention to
Use third party resources to provide supporting feeling and input.
It helps that they have higher credibility. The closer to your target
audience is to your source the better.
C. CODE FOR DEVELOPING TRUST AND CREDIBILITY
Caring and empathy 50
Openness and honesty 10-15
Dedication and commitment 10-15
Expertise and competence 10-15
Angry, worried and suspicious people pay attention not only to
what you say but also to what you do with your eyes, hands,
posture, clothing and other nonverbal cues.
Caring and empathy accounts for about half of the trust and
credibility judgments that people will make of you.
Telling relateable stories can be key.
Yesterday I enjoyed a conversation with a resume reviewer
who has a senior level position in a government organization.
He shared several poignant remarks about his experiences
when he often reviews resumes to bring in candidates to
interview for technical positions.
He expressed disbelief that some resumes seem to be
unrelated to the “must and wants” described in the
USAJobs.gov requirements. To him, it seemed they were
applying simply based on their degrees.
Some resumes contain typos or do not meet the specifications
listed in the instructions to authors. Others list out extensive
biographies with many bullets unrelated to the description.
Some are three and more pages long and don’t realize how
their resume will be evaluated. [They don’t read the
evaluation criteria listed in the description.]
There are some positive things he reinforced that can be
a master resume, but do not use it for your submission
as it is too long with unrelated TMI (too much information]
items. Use a “targeted resume” for your application.
Why have the master resume? Well, because you will need
a little more detail to include in your federal positions, like:
- month/date for starting and ending roles
- details on your personal history, military service, VISTA
city, state and ZIP of employers, hours per week worked,
level of experience via roles and responsibilities, reverse
chronological order, specific keywords in the description.
[see the above link.]
Master resumes provide a useful resource that each of
us can use throughout our careers. It is not what we
actually submit. It is a data resource that needs to be
regularly updated and refreshed … think about former
companies who have changed names, and addresses
of your references, keywords, list of projects some which
were shorter term and even incomplete.
Targeted resumes are “marketing documents” that may
be read by people who without the formal technical
background. Appearance makes a difference, so avoid
using ‘fill in the blanks’ forms. and software that does
not always translate when uploaded.
(.doc, for example– .pdf or .txt may work better).
Honesty is always expected and it is easier to verify
things via the Internet.
Preparing for some engagements I came across
several interesting items that readers might like.
There is a You-tube by Anthony Goldbloom
(<5 minutes)that assesses future trends in careers.
Related to this is an extensive article on an
enumeration of barriers to scientific career paths
by three authors in vox.com.
Science and engineering fields play a out-sized role in
early identification of epidemics and investigating the
source and developing therapies and preventatives. A
new epidemics coalition was formed that readers should
be aware of.
As scientist,s every time we see reports of batteries catching
fire we ask can it happen to me. We all use lithium batteries
in our everyday life. K M Abraham has eloquently laid out
causes and prevention. Read on.
SOURCES: Anthony Goldbloom,
Goldbloom in a TED talk reveals trends we all see around
us. He points to a worldview that it would be fruitful to take
in overcoming robots, automation, computer-integration and
the Internet…prizing the human area of excellence which is
creativity and innovation.
Belluz, et al present a case that science observed from a 30,000
foot level has challenges related to
(a) funding and funding sources and related biases
(b) developing new ideas and confirming by reproducing
(c) high integrity peer review
(d) how we interact and communicate to larger audiences
CEPI COALITION FOR EPIDEMIC PREPAREDNESS
wiki and others (pay-walls!)
The WHO slides
reveal a striking new organization for
the benefit of mankind striving for four goals
-equity to all stakeholders
This is an organization that ACS members should connect
to and contribute. It is a high value strategic organization that
is truly part of our organization’s mission statement.
KM does a thorough review of the fundamentals of the controlled
release of energy in battery technology and who it can be
compromised by materials, manufacturing defects and
This is applied chemistry at its best.
You cannot fake trust, J. Smith
wrote. Covey points
out that trust is the highest form of motivation.
When trust is lost or not part of interpersonal connection,
less than what is set out as goals will result– for
individuals, teams and organizations.
So many times I have heard one person not being selected
for something based on a comment that another lacks
trust or did not feel someone was trustworthy.
employee / boss: confidence in you before promotion
team / manager : belief in you to rely on your vision and
audience / speaker: are you credible and have a credible
message to act on your recommendations
Trust reveals faith in the honesty, integrity, reliability
and competence of another.
Two resources that may apply to situations are
SUNY-Albany provides trust elaboration in a more global
perspective. I appreciated their defining three types of trust
1. trust conferred by professional credentials and
reputation. It may change based on more interactions.
2. trust resulting from familiarity and consistent
work-group, team or association (professional, business)
3. trust resulting from adhering to legal or social
norms that prescribe and restrict behaviors and actions.
This background can be instructive as it can inform how
trust results in different and cross-cultural situations.
Phrases and appropriate, following-elaboration that enable
- ‘thank you…’ for attending, for reviewing, for helping….
- ’saying what is in it for the audience’
- telling ‘why I care about….’
- follow emotional beliefs with supporting, objective data
[not ‘cherry-picked’ data]
- listening carefully to another’s opinion and stating trust
in their judgment
- confirming that while you may not be expert on all things,
you have training, experience and willingness to learn new
things that enables you to offer a thoughtful perspective.
Other ways to foster trust
- follow through and provide early notice for meeting or
not meeting commitments
- say “no,” when you mean no
- share what you know and don’t know
The global pace is speeding up. To meet the needs and
interests of members and institutional stakeholders the
Society needs to incorporate broader and deeper aspects
of economics in the technical and scientific aspects of
the chemical enterprise.
Think: mergers and acquisitions; government funding of
CDC, EPA, NIH, chemical research; international trade
arrangements; patent implications for different industries;
water, power, recycling…
We need to access disciplines that will continuously
FORECAST business cycles that affect the chemical
enterprise and describe implications to members and
has described how
- more attention is paid to one issue rather than the
gradual and incremental changes all around us
- flashy and superficial is promoted
- faster and shorter-lasting dominates
- ease of money, ideas and pathogens moving around
with less friction and checking means disaster can
happen before we are aware
- industries and companies can disappear with a click
of a network or computerized trading micro-second
- trajectories are nonlinear and interruptable
One strategic area ACS needs to grow and foster
is economic forecasting. This blog has reviewed
R.Nicholls and L. Stevens presented a case that listening
is an underappreciated and poorly instructed skill that
has many barriers.
It is time to put it out front and center on this blog as a
skill all professionals need to pay attention to. Just how
do we do that?
Also, it is incumbent on our educational system to
engage students in regular exercises that will be an asset
in all endeavors.
Nicholls and Stevens write about a University of
Minnesota approach that improves outcomes. Notable
are four activities of the listener:
Engagement to have an idea what is coming and “think
ahead” to conclusions and generating a summary statement
Internal reflection about evidence, logic and
interfering features– emotions, background, completeness
Active listening to bridge all information, data and
circumstances pointing out what might not fit even at
intermediate points “Listening between the lines”
to assess emotions,
nonverbals, and speaker editing and emphasis.
The authors provide some appropriate cases and
suggestions some of which may apply in your situation.
Then, Zenger and Folkman reveal what you and I
think what we should do and that those things are not
enough to be a great leader-listener. As the key
requirement for being a leader is listening to others —
Key among them:
- deliberate on the substance of the message
- be alert to and observe all communication elements
- awareness of cultural, physical and behavioral biases and
- acknowledge and support deeply held features
- respect in not trying to hijack the initiative of the